Questions from New Tracker Elves

Questions from new tracker elves was the topic of today’s chat with Elf Crash Murphy, considered by many to be the foremost Santa tracker in all the world. Elf Crash trails Santa on a chaser sleigh every Christmas in his role as the eye in the sky reporter for North Pole Radio News. He is also an acclaimed trainer in the Santa Tracker Elf Program.

Here is the transcript from today’s chat:

Elf MaxHi all – our chat with Elf Crash Murphy will being at the top of the hour
Elf Crash MurphyHiya Max!
Elf MaxHi Crash, thanks for being with us
Elf MaxToday we’re going to take questions from new tracker elves
Elf Crash MurphyOk
Elf MaxI have a lot that have come in via message, as we have some elves who cannot be here today
Elf Crash MurphyThat’s ok
Elf Crash MurphyI will try to help as best I can
Elf MaxElf Sugar Cookie has several questions
Elf MaxThis is the first: On Christmas Eve, will Santa’s position on the map be moving on its own, or will we need to refresh the page?
Elf Crash MurphyThat question might be better for you Max, it’s a website question
Elf MaxYes, the page refreshes I believe every 30 seconds
Elf Crash MurphyYes, but it depends on which browser you’re using.
Elf MaxOh really?
Elf Crash MurphyYes, not all browsers are alike, especially on a phone
Elf MaxTrue, and that’s driven by javascript and that could be disabled in a lot of browsers with pop-up control
Elf Crash MurphySo if folks allow popups on this site it would work?
Elf MaxYes, it should
Elf Crash MurphyReally good question!
Elf MaxVery good question.
Elf MaxHere’s another:
Elf MaxWould I be able to access the same North Pole Radio News reports on santaupdate.com that would be broadcast on the radio, or would I need to be tuned into the Santa Tracker Channel for the best results?
Elf Crash MurphyThey will be available individually when news is posted at SantaUpdate.com
Elf MaxYes, but only at SantaUpdate – all other sites will have the stream
Elf MaxSugar Cookie also asked this:
Elf MaxWould supervisor check-ins be affected if I am at work on the 22nd or 23rd? (Given the nature of my job, I’d be able to check in, but things like chimney and roof inspections would be impossible until I get home.)
Elf Crash MurphyWow, Sugar Cookie is really asking GREAT questions
Elf MaxSugar Cookie is the best!
Elf Crash MurphyI did some training with all the elf supervisors a couple of weeks ago
Elf Crash MurphyAnd Sugar Cookie describes a very common situation. Christmastime is very busy
Elf Crash MurphySo we talked about that with the Supes
Elf Crash MurphyI think we’ll see some report requests go out early
Elf Crash MurphyThings like roof reports and chimney inspections can really be done even as far as a week before Christmas
Elf Crash MurphyIn fact, there was a lot of talk about getting them done and out of the way
Elf Crash MurphyIt’s just that we get so many new elves in those last few days before Christmas
Elf Crash MurphySo everyone needs to be a little flexible
Elf Crash MurphyWe also know many of our trackers take all this information very seriously
Elf Crash MurphyAnd they want to work work work in those last few days
Elf Crash MurphyThey’ll stay up late to watch the news when Santa launches
Elf Crash MurphyAnd then to miss getting some important sleep
Elf Crash MurphyWorse, some might even skip family events
Elf Crash MurphyAnd we don’t want elves to do that.
Elf Crash MurphyYou check in when you can, elves. And you do what you can. But not at the expense of your family and the time you spend doing things together
Elf MaxHere’s another from Sugar Cookie – As a tracker elf, I plan on staying away from any Santa tracker map that isn’t the official one. With that being said, one notorious tracker has some fun Christmas games on their website. Would I still be able to play those if I stay away from the tracker portion?
Elf Crash MurphyWell, yes, of course that’s okay.
Elf Crash MurphyWe want everyone to have fun
Elf Crash MurphyI don’t see a problem with that.
Elf MaxCrash, what are we going to do when people come here and see our map doesn’t match the maps of the other guys?
Elf Crash MurphyWhat do you mean what are we going to do?
Elf MaxI’m sure elves will come here in chat and try to compare
Elf Crash MurphyWell, let them, Max. Those aren’t serious elves. I don’t know how anyone has time on flight day to be checking and comparing maps
Elf Crash MurphyWhat we have here comes from the North Pole
Elf Crash MurphyFrom Santa’s elves…
Elf Crash MurphyNot from some yahoos in army uniforms.
Elf Crash MurphyNo disrespect to those guys of course
Elf Crash MurphyBut there’s no way they can know where Santa really is, because their technology is flawed.
Elf Crash MurphySanta’s going to have 200 million elves out there and 400 years of advanced technology those clowns have never heard about
Elf Crash MurphyAny elf checking those maps is wasting their time, and that makes them less than an elf.
Elf MaxGee, Crash. You’re pretty passionate about that.
Elf Crash MurphyYeah, sorry. I just don’t understand some people I guess
Elf MaxThey say we all become tracker elves on Christmas Eve
Elf Crash MurphyYes, that is true. By the time Santa takes off most of our other work is all done. I think it is only natural to look after Santa
Elf MaxI have a question here from a workshop elf, Crash
Elf Crash MurphyReally? Like, you mean, Santa’s Workshop?
Elf MaxYeah, it’s verified
Elf Crash MurphyOk, fire away
Elf MaxI won’t give her name
Elf Crash MurphyAlright
Elf MaxShe asks: After Santa leaves I worry about maybe a mistake I might have made on something done earlier in the year. I can’t escape it. I worry like you wouldn’t believe that Santa will see a mistake on something I made
Elf Crash MurphyOh no
Elf MaxYes, that’s kind of a sad question, isn’t it?
Elf Crash MurphyYeah, it is very sad.
Elf MaxWhat do you say to that?
Elf Crash MurphyWell, look. I travel behind Santa doing the news
Elf Crash MurphySanta has a full sleigh and it’s a busy kind of vehicle
Elf Crash MurphyBut do you know what I carry in my sleigh – well, besides me and my pilot?
Elf MaxNo what?
Elf Crash MurphyTools. Supplies. Stuff Santa can use to fix problems or mistakes
Elf MaxReally?
Elf Crash MurphyYes, I mean, heck. Even Santa makes mistakes
Elf MaxHe does?
Elf Crash MurphyYes, he drops things like crazy. It’s not easy flying in a sleigh with those mittens on he uses and it is even worse when handling things
Elf MaxSo things break or need fixing?
Elf Crash MurphyAll the time.
Elf MaxWow, Crash. That’s really interesting.
Elf Crash MurphySanta has a lot to think about up there.
Elf Crash MurphyYou want to know what one of his biggest challenges is?
Elf MaxWhat would that be?
Elf Crash MurphyBatteries. Santa misses the batteries all the time. It happens.
Elf MaxOh sure. I guess that makes some sense
Elf Crash MurphyListen, Santa also always says something to me before we take off – every year.
Elf MaxWhat does he say?
Elf Crash MurphyHe says – it’s not a race and if we mess up we can always go back.
Elf MaxSanta says that?
Elf Crash MurphyHe does.
Elf MaxWhy? That seems a little weird to me.
Elf Crash MurphyNot to me, Max. Santa doesn’t want to mess up either. He worries. He doesn’t want anyone to feel left out. And with a whole world to serve it’s easy to make a few mistakes.
Elf MaxGolly.
Elf Crash MurphyI know, right?
Elf MaxYeah, that’s some pressure!
Elf Crash MurphyYes, it is. So I know where that workshop elf is coming from. Great question.
Elf MaxWell, we have another question from a North Pole elf about tracking Santa
Elf Crash MurphyReally? Wow, this is not what I expected today.
Elf MaxThis is from an elf in the medical center. Works for Dr. Lionel
Elf Crash MurphyOk.
Elf MaxHe asks, “With it being cold and flu season I usually work right up until Christmas Eve. But to be honest, I don’t know how to track Santa. Is it too late for me to learn?”
Elf Crash MurphyOh goodness, what an awesome question
Elf MaxI think that’s a pretty good question too
Elf Crash MurphyI would say this, Max
Elf Crash MurphyI would say that this is what Elf supervisors are for.
Elf Crash MurphyElves coming in late like that don’t have time to read all the training stuff
Elf Crash MurphyThey need simple, direct tasks where they can help
Elf Crash MurphyWithout having to worry about a bunch of training
Elf Crash MurphyAnd all they really need to know is that they can look at the map to see where Santa is and then check their sector page for direction from their elf supervisor
Elf MaxWell, but Crash — and this question is from me. What sector are North Pole Elves in?
Elf Crash MurphyThey’re in every sector
Elf MaxHuh – wat?
Elf Crash MurphyYeah, they help everywhere. That’s part of being a North Pole elf.
Elf Crash MurphyAnd when it comes to tracking Santa, it’s really helpful
Elf Crash MurphyElves at the North Pole work round the clock so when they get off it can be at any time
Elf Crash MurphyAll they need to do at the North Pole is login, the website will recognize them by the timestamp on their login
Elf Crash MurphyAnd they will be auto-assigned to a supervisor based on the area with the biggest need
Elf MaxBut how does an elf at the North Pole help with issues in, say, Italy?
Elf Crash MurphyThey don’t. The website and the supes know where the elves are from. So, knowing an elf is from the North Pole, they might get a different kind of task instead of a traffic report or weather report or any other thing specific to a location
Elf MaxWell, like what?
Elf Crash MurphyWell they might be asked to communicate something to an elf in a remote location
Elf Crash MurphyOr they might need to help forward pictures that come in
Elf Crash MurphyOr maybe to help re-direct a sleigh
Elf Crash MurphyThere are a million and one things that come up on a flight. There’s more than enough work for everyone
Elf MaxWow, Crash, that’s really interesting
Elf MaxOur time is up. Any final advice?
Elf Crash MurphyWell, I’d just remind everyone that it is October still
Elf Crash MurphyAnd we have lots of time left to learn and to train
Elf Crash MurphyAnd most of our elves will not even be coming on board until December
Elf Crash MurphySo there are a lot more chats to come.
Elf MaxOk Crash. Great talk. Thanks for being here today
Elf Crash MurphyThanks for having me. Bye y’all

Recruiting Elves is Going Well

My Fellow Trackers of Santa: the recruiting of elves is going very well. Many of you do not seem to think so. Some of you feel the goal set by Santa is too high. I’m writing today to teach you a little bit about keeping up with the numbers.

Below is a chart that shows how many elves we recruited last year. The only thing to see in this chart is that the numbers for last year are different. In the end, the trend you see in the chart will be very similar to this:

Recruiting Elves

You will note that our growth curve last year was pretty steady until the end of November – then it exploded in the month of December.

Let’s talk a little about that. The numbers recently released has some of you concerned. Some of you are feeling a little discouraged by both the recent results and the big goal that Santa has set.

That is the wrong reaction, elves. You should be happy. In fact, you should be giddy and gleeful and over-the-moon insanely nuts about what has happened so far.

Why?

Well, you cannot look at the percentages and say “Gee, we could do better”. If we worked on percentages alone, a 4% increase from June to July does not look great. But look closer and what do you see? You see that Sector 1 added almost 400,000 elves from June to July.

Last year, in Sector 1, from June to July, only 74,514 elves were added.

Can you see the difference? On a percentage basis the growth is not that great. But on a real head count basis it’s off the charts – a record breaker!

This is good news. Any growth is good news. But I tell you this is more than just “any growth”. It is insane growth.

Santa was a genius to come up with this goal. Without it, we would not be doing as well as we are doing.

Now, over the course of the next several days your elf supervisor in every sector will be sharing the numbers – just as Elf Randi and Elf Tubby have already shared. I am meeting with each one. I will continue to meet with each one.

I am telling them – and I am telling you – don’t worry too much about the numbers. Do the best you can. That is all Santa asks.

As the chart above shows, we are never going to meet the goal with big months before December. It has never happened and it will not happen this year.

I will tell you this: I wouldn’t trade a SINGLE elf we recruit in December for those we get in the months before. Focus on finding believers who want to be elves. Do not waste your time with non-believers, mockers, bullies and those who scorn. Our best elves are recruited between now and Thanksgiving.

Why is that?

Human nature, I suppose. A lot of people will scoff at talking about Christmas in August. Let them scoff. Those same people will be back the week before Christmas begging to become elves.

They won’t be great elves, like you are. They won’t fully understand how to track Santa for Santa, like you do. You are here now. You are learning the way. You will be ready in ways they never can be from coming on board just a few days before Christmas.

Keep your head screwed on straight. We are doing very well. Most sectors are reporting similar numbers. They are nothing to scream about on a percentage basis. But on a real head count basis they are impressive and happy numbers.

If things are not going well, I will send that message personally.

But I am here today to tell you things are going GREAT. I do not anticipate that to change. Trust Santa. Trust the numbers. Trust yourself.

Thank you.