Solving Login Issues

We have been receiving word that some elves are having issues logging in to SantaTrackers.net.

We are investigating why this might be the case. We suspect it may have something to do with some temporary changes we have recently made to registration settings. Early this week, the site fell under attack from hackers in Russia, which caused us to lock down registrations. This may have changed “cookie” settings for site users.

“Cookies” are small files placed on your computer that help SantaTrackers.net remember you. If those files become corrupt, logging in could suddenly become a problem. The way around it is to clear your cookies. If you do not know how to do this, we have set up this page that explains what is happening and how to resolve it. It includes a link to resources that will help you with any particular kind of browser or device.

If this continues to be an issue, please contact me via the site support link in the footer of every page.

About this Elf: Elf Max

Elf Max is the webmaster of SantaTrackers.net and Executive Director of the Elf Community. Max has worked in computer systems web development for many years. He has been an anchor for the tracker elf program and has been with this project from the very beginning. When he's not tweaking the website he's running off to fix someone's computer.