Elf Training

Elf Training #10 – Calling the North Pole

North Pole Flight Command makes use of every available technology. One that might seem old to some people is that of the telephone.

You can see at the top of our screen a toll free number. You can use that to call us. It is legit – 888-814-9627.

As each day passes and we get closer to Christmas our time at North Pole Flight Command becomes more limited. One of the reasons we have so many websites is because we are trying to answer people’s questions all the time. SantaUpdate.com brings you the general news of Santa, the North Pole and Christmas. NorthPoleFlightCommand.com is all about Santa’s sleigh, his reindeer and his annual trip around the world. This website, SantaTrackers.net, is for those who become tracker elves tracking Santa for Santa.

Despite all of these efforts people still call us all the time or send notes and letters via the North Pole Post Office trying to get new information.

At JingleKringle.com we have a free service that sends texts of Santa news. At TrackingSanta.net you can see, as you can on all of our websites, the big map showing Santa’s status as he travels.

And still people call.

What you need to know about calling the North Pole is this: reaching an elf in Flight Command or your supervisor by phone is going to be difficult. First of all, we are a 24-hour-a-day operation and elves don’t work every hour of the day. Some work mornings, some work afternoons and some work overnight. They aren’t here all the time.

But the bigger issue is that they have work to do beyond answering phones. So IF you decide to call in, make sure you follow the directions given to you in the message and be clear about who you are trying to reach. That message will get to them.

We prefer, however, that you follow the protocol on every website and send in your reports as they are designed on the site. If you have questions, please try to use the support system to ask those questions.


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Elf Roger Star
International Director of Santa Trackers at the North Pole Flight Command
Roger is an experienced sleigh pilot, designer and flight engineer who has worked the past 42 years as a flight supervisor in the Tracking Department at the North Pole. Previous to that Roger served as a designer in the Research and Development Department during the crucial years of 1947-1974, an era known for breakout designs in Santa’s sleigh that broke long standing speed records. Roger was the lead designer of Santa’s 1968 sleigh, famous for surviving a brutal blizzard in Bavaria.
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Angelika Noel

Roger that Elf Roger Star! I will use the websites as you ask. 🙂


Roger That!

Elf Kringle

I will do the same and i will try to call the north pole once per day

nathaniel aybar


Elf Kringle

nathaniel you are so nice want to work together this year


me to

Elf Kringle

Hi Keira i am so happy to be working with you this year and i am looking forward to tracking Santa this year and i am so happy i get to work with all of you this year keep up the good work guys

Jackson Makarewicz


Elf Amelia

Roger that!

Elf Buttercup

Great to know! I would not be surprised if my supervisor did not answer, but some other elves might think otherwise so this is a very good training.

elf cookie

me too angelika

ELF Jingle Paws

Roger Elf Jingle Paws

Roger that!

Elf Snowball

Ok will do


Roger that! I will be sure to submit my reports here on the site.

Elf Cookie Dough

I will definitely use all these websites thank you


thank you