Elf Training #10 – Calling the North Pole

North Pole Flight Command makes use of every available technology. One that might seem old to some people is that of the telephone.

You can see at the top of our screen a toll free number. You can use that to call us. It is legit – 888-814-9627.

As each day passes and we get closer to Christmas our time at North Pole Flight Command becomes more limited. One of the reasons we have so many websites is because we are trying to answer people’s questions all the time. SantaUpdate.com brings you the general news of Santa, the North Pole and Christmas. NorthPoleFlightCommand.com is all about Santa’s sleigh, his reindeer and his annual trip around the world. This website, SantaTrackers.net, is for those who become tracker elves tracking Santa for Santa.

Despite all of these efforts people still call us all the time or send notes and letters via the North Pole Post Office trying to get new information.

At JingleKringle.com we have a free service that sends texts of Santa news. At TrackingSanta.net you can see, as you can on all of our websites, the big map showing Santa’s status as he travels.

And still people call.

What you need to know about calling the North Pole is this: reaching an elf in Flight Command or your supervisor by phone is going to be difficult. First of all, we are a 24-hour-a-day operation and elves don’t work every hour of the day. Some work mornings, some work afternoons and some work overnight. They aren’t here all the time.

But the bigger issue is that they have work to do beyond answering phones. So IF you decide to call in, make sure you follow the directions given to you in the message and be clear about who you are trying to reach. That message will get to them.

We prefer, however, that you follow the protocol on every website and send in your reports as they are designed on the site. If you have questions, please try to use the support system to ask those questions.

Thanks.

About this Elf: Elf Roger Star

Roger is an experienced sleigh pilot, designer and flight engineer who has worked the past 42 years as a flight supervisor in the Tracking Department at the North Pole. Previous to that Roger served as a designer in the Research and Development Department during the crucial years of 1947-1974, an era known for breakout designs in Santa’s sleigh that broke long standing speed records. Roger was the lead designer of Santa’s 1968 sleigh, famous for surviving a brutal blizzard in Bavaria. Elf Roger led the tracker elf as International Director of Santa Trackers from its inception as a pilot program in 2016 until 2023. He is now director of North Pole Flight Command.