Trackers, on Friday we experienced some technical issues with the website. A combination of events are responsible, namely:
- The site has been under attack from hackers who are determined to interrupt Santa’s operations this year
- Routine security updates, designed to thwart hackers, have interfered with certain site features.
Elf Max has been working with developers and programmers to address the issues and thanks to their good efforts the site has remained “up”.
However, there are still many problems to work through, especially with certain community functions such as loading posts on the Elf Wall. It’s a terrible time to have these kinds of issues, with Santa’s launch just a week away.
In order to keep our focus on the job at hand of tracking Santa for Santa, I have asked Elf Max to disable the community functions of the site. For now, access to the Elf Wall, Elf Groups, Elf profiles and Elf messaging has been suspended.
This week is too important to implement changes that may take several days to work through and could interrupt with the business of tracking Santa for Santa. After all, this is by far our most critical week of the year.
We can still, without issue, do the following:
- The chat with Santa today is still scheduled and can be held in Elf Chat.
- Each Elf Supervisor, myself and Elf Max can still post news and updates.
- We can track Santa for Santa despite not having all community features on the site working.
Elf Max, Elf Moe, and all of the Elf Supervisors remain at their stations to answer your questions and deliver critical news.
PLEASE USE THE COMMENT BOXES BELOW THE POSTED NEWS TO COMMUNICATE FOR NOW.
If you cannot read the news, send in reports, or otherwise follow along with what needs to be done, please use the site support page to communicate your needs to Elf Max and team.
Thanks!
Thanks for the updates Crash. I was a bit concerned when I saw the site wasn’t working, but I’m glad everything is under control. I hope confused elves can find this page so it can answer questions. Thanks again for your help
I Hope Everything gets Better For This year. And You Are Right Crash This Is a Big Trouble For The Year! I Really Hope We Can Figure stuff out. Anyways everyone still have hope and stay jolly the rest of the year elves
I was wondering about that… now I understand . Thanks crash
Thank you so much for the update. I think you’ve done the right thing for now so that we can focus on our mission.
Thank you for the update. Is it safe to use this website?
Yes, it’s entirely safe. As a member of the community, you have log-in privileges. We are still working on some things and that might be why you are seeing some strange things. But I assure you it is safe.
Thank you so much, Elf Crash, Elf Max, Elf Moe, and many elves! I understood the situation. Thank you; we can communicate with you here. I feel relieved to hear. I’ll help you with anything I can do. I pray for recovery soon!
thanks for letting us know about what a happened!
Elf Crash and Elf Max, sorry to bother you, but Elf Randi asked before to send the weather report every Tuesday and the local Christmas report every Sunday. Should we keep sending these reports? But there is no Elf Report page now. What should we do about it this time? Thank you!
If you hover over where it says santa tracker you can get to the reports.
Thank you, Elf Sprinkles. Yeah, I know we keep going, but I couldn’t find the Tracker Report page on my iPad. Finally, I found it on my mobile and sent the report. I’m sorry if I confused you, and thank you for telling me. You’re so kind! XD
I have adjusted the top menu to add the direct link to the Tracker Report page. Thank you for bringing this to my attention.
Thank you, Elf Max! It’s my pleasure; I’d always be happy anytime if I could help you! XD
I have looked but I cannot seem to find this direct link.
This one? https://santatrackers.net/tracking-department-reports/
I found it. Thank you Elf Max!
Thank you for keeping us updated! I was very worried as to what happened.
When will we be able to use the elf wall again? I’m also a bit worried, because the option to log in brings me to this page that I have no idea about and I can’t log in. So if I get logged out of my account, I won’t be able to sign in again for santa tracking on the 24th.
Please catch up on the news. The Elf Wall will not be back before Christmas.
I’ll summarise a few notes. If you get taken to a “WordPress Dashboard”, that’s normal and means you are logged in. If you want to get back to the site, just press the words “Santatrackers.net” in the top right. If you press the log in button and you are logged out, you will be brought to the login menu.