Sometimes things go wrong. The North Pole is a huge operation. Will billions of homes to get to at Christmas and with only one night to do it, sometimes we mess up. Sometimes feelings get hurt. Sometimes it just doesn’t feel like Christmas because you’re let down or something didn’t happen the way you hoped.
We try hard to learn from our mistakes. But in order to learn we’ve got to hear about them.
If we messed up and you have a complaint, this is the place to tell us about it: